Operations map etom defines a hierarchy of processes, with process decomposition from level 0 down to level 4. Framework, etom level 1 3 already exists as a standard. The business process framework is an operating model framework for telecom service providers in the telecommunications industry. Therefore, this document gives clear recommendations on how to develop the core customer. However, the implementation of this standard can be facilitated through the further enhancement in terms of process flows at level 3 as demonstrated in figure 1. Download the entire gb921 business process framework etom r17. Download scientific diagram etom level 2 model figure 2 depicts the etom level. This six 6 week online course is designed to provide participants with the experience of being an online student while introducing them to the pedagogical and technical issues of online teaching. Supporting tools for business processes specification 32 as the figure 3. Extensions to the etom framework can be applied by decomposing level 34 processes and adding organizational specific details at the lower process level. There are some level4 decompositions but level4 is not common yet.
Etom is the product of the telemanagement forum, a nonprofit organization that is, in turn, part of the international telecommunications union. Download limit exceeded you have exceeded your daily download allowance. Figure 34 is an overview of the etom operations areas. This tool can also be used as an etom based business process performance management framework, as a classification scheme for enterprise business processes that are aligned with the tmf standard. Level 4 business process framework etom priority survey. The business process framework for the information and communications services industry, gb921, release 3. The etom business process framework enhanced telecommunications operations map is a guide to best practices for business process management in the telecommunications industry. Download scientific diagram etom level 0 and level 1 processes from. In august 2004, the itu completed the ratification of etom as an official itu standard. Tm forum is the organization that owns the intellectual property on frameworx and continuously maintains its contents. Exploring this is therefore a progressive task and results will emerge initially in the operations space and will then extend across the rest of the enterprise. Under each of the process areas describe above, which are known as level 0 processes, the etom contains more and more detailed decompositions of processes, at levels 1, 2, and 3.
Tm forum frameworx for sparx systemstm enterprise architect. Tm forum frameworx is an enterprise architecture framework for telecom industries, it embraces etom, tam, and sid. Etom was developed in 1995 through contributions of more than 35 tmf member companies and was formally approved by the itu in 2004. A practical approach to the operation of telecommunication. Brent forsman is paralyzed from a hunting accident. While both etom and itil are process frameworks, a highlevel comparison of their differences can be summarized as followings. Business process framework etom process decompositions and descriptions this process element represents part of the overall enterprise, modeled in business process terms, and can be applied i. December 31, 2011 35 service development and management levels 2, 3 and 4. In many ways it is similar to tam but is somewhat more detailed, identifying tasks rather than just applications. On the other hand, it is also possible to derive higherlevel and more comprehensive itil processes from detailed processes modeled in etom.
The telemanagement forum would like to thank the following people for contributing their time and expertise. The two main techniques used to analyze existing organizational processes are through process interaction and. A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin thesis director dr. Short video describing the business process framework at its first level level 0 known as conceptual view. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. Business process framework etom for the information and communications services industry. Observability process provides visibility onto the operational. Telemanagement forum etom business process framework. Following another assignment you drill down to level 4. For example, the resource management task that must be completed in a fulfilment process is resource provisioning. Both similarities and differences are shown egom table 1. Gb921l leveraging level 4 process elements and process flows. Enhanced telecom operations map etom social networking.
Tasks and associated detailed success model business process flows level 4. For the etom framework, all subsequent levels of process decomposition are level 4, since decomposition level does not necessarily mean the same level of. A drilldown to level 2 leads for instance to this diagram. Presented by lokesh gupta rakesh sonar manish pandey vikash sharma baijnath mandal aditya mahakulkar etom process model balaji institute of telecom management bitm pune. The business process framework etom is a critical component of the open digital. Etom educational technology organization of michigan. Etom itil application note acknowledgments the etom itil application note, tmf gb921l version 4. The graphic representation of a business process framework etom model consists of rows and columns, the intersections of which denote specific business processes. The focal point of the etom framework is on the core customer operations processes of fulfilment, assurance and billing fab. In theory the maximum decomposition level is limitless however in practice we do not see decompositions above level 7. Current version of etom v8 decomposes the process elements until level 3. Applying etom enhanced telecom operations map framework.
Aug 10, 2014 etom business process framework enhanced telecom operations map. Established in december of 1980, etom has, and continues to be, a valuable resource for michigan. Additional parts will be published as material becomes available. Itil, the level 4 process view in etom represents well over process elements. Following another assignment you drilldown to level 4. Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4. Most noteworthy is the participation of numerous service providers. Leveraging level 4 process elements and process flows in support of itil.
See more ideas about business process, business, framework. For example, subprocesses can be transferred from itil and adapted to the etom specifications. Eplus and comarch presentation during tm forum team action week in paris in january 2011 titled. Current version of etom v8 decomposes the process elements until level3. While participants may want to adapt their teaching materials and methods to a completely. Pte general level 4 c1 pte general consists of two parts. Telecom operations map, tmf, gb910, evaluation version 2. Introduction to etom telecommunications oss and bss. The level3 and level4 decompositions obviously could not fit into such a diagram, and so for this detail you would need to reference the voluminous etom documentation.
Download the entire gb921 business process framework etom r16. Through this, we can simplify the framework and decompose the essential processes into deeper level in the context of the scenarios with the necessary processes and sub. This business process framework also known as etom suite release r17. The model describes the interaction of processes between different stakeholders in the telecommunications value chain.
Service development and management levels 2, 3 and 4. The educational technology organization of michigan is a nonprofit organization dedicated to the use of instructional telecommunications in higher education with an emphasis on distance learning. He now uses the demolisher system to generate income. Note that this suite is labeled with the reference gb921. Level 4 business process framework etom priority survey default section the business process framework etom is not currently specified below level 3 in the decomposition hierarchy, and we are now seeing some level 4 process elements being introduced which will be published as they are agreed. Download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial. The written paper tests listening, reading comprehension and writing skills the spoken test is an interview. The level number is an indication of the degree of detail revealed at that level the higher the number, the more detailed the process elements described. The enhanced telecom operations map etom is a key part of ngoss. There are some level 4 decompositions but level 4 is not common yet.